When invoices from utility suppliers arrive at PES, consumption data is entered onto our unique ‘Analyst Software Programme’. This enables us to build a consumption and expenditure profile for each of your utility accounts and will automatically highlight usage outside your pre-set tolerances. We also manually check each account as it is entered onto the system, ensuring that all invoices that are forwarded to our clients for payment, are correct.
A copy of each utility invoice is then scanned in and saved as a pdf file. This can then be viewed via our SMARTVIEW™ web portal and will also be automatically emailed to your accounts department on the date we receive the invoice from the supplier. This can be particularly important when problems with accounts arise, as it gives us historic proof, which can be a major factor in resolving supplier issues such as validating meter readings, usage, charges etc.
When an error is discovered, we immediately contact the relevant supplier and request that the invoice be reissued using the following criteria:
Once the account is amended correctly we will forward this invoice in the normal way for payment. We ensure that every refund is allocated to your account as quickly as possible, whilst at the same time we compile an ongoing list of all refunds obtained on your behalf.
Once the data is logged onto our system, we are also able to view this information and provide you, the client, with further recommendations for savings, as and when they become relevant.
At Professional Energy Services we always pride ourselves in forwarding correct invoices to your company accounts department via first class post on the same day that they are received from the supplier.
